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Frequently Asked Questions:
(Heintzmann)
Frequently Asked Questions: (Heitech)
Frequently Asked Questions: (Heintzmann)
Q: Do you have repair and return or service exchange on your hydraulic parts?
A: We do have service exchange and repair and return on our hydraulic
water props,
inserts, pumps, ECT . . .
Q: How much do your IB100 and GT120 beams weigh?
A: The IB100 beam weighs approximately 14 lbs. per foot and our GT120
beam
weighs approximately 19 lbs. per foot.
Q: What is the normal delivery time of your products?
A: We usually ship our products whenever the customer needs them,
depending on the roof control in the mines.
Q: Will there be freight charges on orders you ship?
A: Yes, we have contract drivers that charge us freight and we bill the same amount
to you.
Q: If we have bad roof conditions, do you have someone that
can come underground and look at the situation to see
what we need?
A: Yes, we have technicians that could go underground and look at your conditions.
Q: Can we order the beams to be any size?
A: Yes, the beams can be cut up to 36 feet.
Q: Can we order the ACS's to be any size?
A: Yes, ACS's are manufactured to the height requirements of the customer.
Q: Can you provide emergency service on weekends?
A: Yes, we have emergency numbers you can call after hours or on weekends.
Q: Do you repair existing Kamat pumps in the United States?
A: Yes, We can service existing Kamat pumps.
Frequently Asked Questions: (Heitech)
Q: If we have bad roof conditions, do you have someone that can
come underground and look at the situation to see
what we need?
A: Yes, we have technicians that can go underground and look at the conditions.
Q: Can you provide emergency services on the weekend?
A: Yes, we have emergency numbers you can call after hours or on weekends.
Q: How long will it take to activate a crew for an emergency PUR job?
A: Usually we can activate a crew in 12 hours.